Our world view has changed. Thirty years of faith in globalisation has been shaken by COVID, the chip shortage, and the war in the Ukraine. Worldwide, corporations are re-evaluating their supply chain risk management. Apple, which has been so successful and so reliant on Chinese manufacturers, is significantly expanding production in India and Vietnam. Expect […]
The automotive sector’s new car supply “squeeze” has been blamed for an 8.5% decline in used car sales during 2022 – with margins remaining strong as retailers struggled to source stock. Data published by the Society of Motor Manufacturers and Traders (SMMT) this morning (February 10) showed that 6,890,777 used car transactions were completed last […]
The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for the first time in 28 years. According to the J.D. Power 2023 U.S. Customer Service Index (CSI) Study,SM released today, satisfaction with the […]
