Expert help for UK motor retailers is at the ready at Automotive Management Live 2022 next Thursday (November 10), when the biggest challenges and opportunities for franchised and independent car dealers will be discussed.
A host of speakers will present on topics critical to the success of any motor retailer at AM Live this year.
Register now at the AM Live website for a free day full of useful insights and shared best practice, plus opportunities to network with peers and visit more than 60 exhibiting industry suppliers.
Read the list of speaker sessions below and you can find out full details, including session timings, at the AM Live website.
INSPIRATION THEATRE SESSIONS
Riding the economic challenges.
Presented by Dr Rebecca Harding, former chief economist of the British Bankers Association and now an advisor to the council of the Society of Professional Economists and chief executive of Coriolis Technologies.
Future-proofing your workforce.
Our guest presenter is Jennifer Connolly, group people manager at AM100 motor retailer Peoples. She will share insights into keeping staff content in their work and ensuring the workforce develops the right skills for the future.
Exploring EV retailer revenue opportunities.
Presented by Alan McCleave, country director, UK & Ireland, at Wallbox UK, sponsor of the Inspiration Theatre.
2022 in review, 2023 prospects.
Front line challenges and solutions are discussed by panellists from AM Live’s visitor advisory board, including: Peter Toop, sales and marketing director at Vindis Group; John O’Hanlon, chief executive at Waylands Automotive; Gavin Ruddick, chief operating officer at Steer Automotive; Umesh Samani, owner of Specialist Cars (Stoke) and chairman of the Independent Motor Dealers Association; Tim Duckers, managing director at Cambria Automobiles; and Nathan Tomlinson, dealer principal of Devonshire Motors.
OPERATIONAL EXCELLENCE THEATRE SESSIONS
Used car sales – Where do we go from here?
Presented by Neil Murphy, chief operating officer at RWA Automotive, and Paul Keatley, client development director at Auto Trader.
Five steps to excel as an independent used car dealer.
Presented by Umesh Samani, chairman of the Independent Motor Dealers Association and owner of Specialist Cars, Stuart Saunders, fellow IMDA founder and managing director of the Urban Car Company, and IMDA colleague Jim Read, managing director of Jim Reid Vehicle Sales and Service. They will be joined by an executive from Oodle Finance, the session sponsor.
Easing the aftersales pain in 2023.
Presented by Quentin Le Hetet, UK country manager at aftermarket intelligence firm GiPA, and joined by Alistair Jeff, commercial director at RTC, the session sponsor.
Profitability – who’s eating my lunch?
Presented by Sally Foote, UK managing director at carwow.
DIGITAL THEATRE SESSIONS
Sitting on the technological fault line – the future for automotive retail
Presented by Keyloop’s Jacqui Barker, OEM director, global, and Megan Harvey, EVP alliances and OEMs.
Uniting customers and retailers through technology.
Presented by Carol Fairchild, chief customer officer, CitNOW Group.
Better buying journeys.
Presented by Darren Sinclair, chief commercial officer, iVendi.
Deploying advanced technology to return to basics.
Digital retail – so much more than selling online.
A panel discussion with Cox Automotive senior executives Philip Nothard and Stuart Miles, Codeweavers’ Shaun Harris, and AM100 dealers including Waylands’s John O’Hanlon.
The evolution of a customer experience programme, with Lookers.
Presented by Matthew Patchett, senior customer experience strategist at Reputation, reputation manager Peter Barrie and Lookers’ director of customer engagement Karen Prince.